IBAM Certificate

BUSINESS MANAGEMENT
The Business Management module looks at organisations from a management and human resources perspective. It focuses on management structures, organisational cultures, decision-making, leadership, and key areas of human resource management such as job design and recruitment, managing conflict, and disciplinary and grievance procedures. The effects of change, and in particular developments in IT, on the workforce and the workplace are also examined. Throughout, there is a strong emphasis on self management and personal development.

SYLLABUS
Organisations
• Organisation structure and design
• Goals and objectives
• Culture/ethics and values
• Decision-making and planning

Leadership
• The role of the manager
• Individuals and groups
• Influence and power
• Performance management and development
• Motivation and reward

Human Resource Management
• Job satisfaction and job design
• Recruitment and selection
• Equality and diversity
• Managing conflict
• Stress and lifestyle management
• Disciplinary and grievance procedures

Managing Yourself
• Personal organisation and effectiveness
• Time management

Technology in the Workplace
• The changing context of work
• Information systems and skills
• Managing change